People make the world so difficult...

So, I work for Dish Network, therefore I cannot make decisions on my own and must follow rules and regulations set forth by the national network, which is an umbrella network for all Dish Network Retailers. Let me start off by saying, I guess I was very naive to not realize how stupid some people really are. It amazes me everyday the amount of dumb questions I get or how often I have to explain the simplest of concepts over and over and over. But here is what I really don't understand. Why do people think that yelling and cussing at me is going to change something that I have no control over. I understand that people get upset when things dont go the way we hope, I am the same way, but yelling and cussing at someone who is only doing their job is not going to get anything changed. Especially, when they repeatedly call and complain about the same thing and insult me personally when I am just following the rules of my job. I wish that every person in the world would be required to work in a retail field and deal with customers just once. Then maybe we would all realize what its like to be on the other end of a griping we can do absolutely nothing about other than grit our teeth and try not to hang up on them. This week has been a perfect example. I have had a man call in after hours for two days in a row and when I call him back during business hours I get no answer. He then reaches me today and immediately begins to yell at me and cuss constantly and I explained that we are not open 24 hours a day and that when I attempt to call during business hours I get no answer. He then proceeds to get upset that Dish Network requires a debit or credit card number and a social security number to set up an account. Dish runs a credit check (as do most respectable companies these days) to ensure they are going to get paid. You don't want to spend all of the time and money that goes into setting up an account and dish to not get paid in the end. So this gentleman proceeds to call me back and explain that his sister is going to call and give me the information I need to set up his account. I speak with her and she does not want to give me the information that I need to set up his account, he then calls to see if she has called and I relay what she has said to me and he treats me as if it is my fault. And asks if I told her any information that would make her not give me what I need. I have talked to him at least six times thus far and am just waiting for the next time he calls. I often want to tell people that we reserve the right to refuse service to anyone, and them being rude is not helping me want to help them out.

People make the world so difficult...